UX Design

We are dedicated to designing extraordinary customer experiences.

Why with us?

We believe that UX design is about solving problems through empathy. By using our phased approach, with focus on empathizing with your audience and on early testing and design validation, we ensure that your product is customer-centic, useful, easy to use and delightful to interact with.

Benefits

How we can help you

Validating
Product Ideas

Design an intuitive, accessible, visually appealing new product and test it on users to validate its effectiveness.

Increasing
retention & loyalty

We conduct a UX audit of your existing product & define better design solutions to engage & retain your customer

Reducing
operational costs

Optimise usability to reduce customer service requests, avoid shopping cart abandonment, & scale your product while minimising development costs

What we do

Our UX design process

Learn how we will proceed with your project

Research & Strategy

Our task is to understand the problem space. We conduct qualitative & quantitative research in order to form empathy maps, flowcharts, customer journey maps and define a vision and north star.

  • User Research

    Make sure that the needs and desires of the end-users will be considered in the problem resolution by using different methods

  • Market & Competitive Research

    Identify strengths and weaknesses related to business, product and design to develop more effective designs

  • Define Product Vision & Strategy

    Define the purpose of your product, the intention with which the product is created and what it aims to achieve for target audience

Wireframing & Prototyping

We create sketches, low-fidelity, and mid-fidelity wireframes for each screen of the user flow, checking in along the way with stakeholders to stay aligned, and preparing to test it on your users.

  • Low-mid Fidelity Wireframing

    Visualize the basic structure of the product to develop the ideas for the concept of prototyping

  • Prototyping

    Get the inspiration for the look and feel of the product with simulated clickable prototypes to collect feedback from the target audience

  • Responsive Web Design

    Automatically adjust to user's behaviors in multiple environments based on screen size orientation with responsive web design

Testing & Iteration

We validate the effectiveness of the new interface and styles through user testing, perfect the designs, and smoothly hand over to the developer.

  • User Interviews

    Seek to get a more in-depth understanding of the individual users’ or user groups’ experiences, motivations, and everyday lives

  • Usability Tests

    Identify usability problems, collect qualitative data, and determine participants’ overall satisfaction with the product

  • Surveys

    Focus on measuring aspects of users and user behavior in a way that can be quantified and used for statistical analysis

Mindset

Our Approach

Your Journey

We will work together from product vision to development.

1

CONDUCT USER RESEARCH

Make sure that the needs and desires of the end-users will be considered in the problem resolution by using different methods

2

Define Product Vision & Strategy

Define the purpose of your product and what it aims to achieve for target audience

3

LOW-MID FIDELITY WIREFRAMES

Visualize the basic structure of the product to develop the ideas for the concept of prototyping

4

TEST & ITERATE

Identify usability problems and determine participants’ overall satisfaction with the product

5

MAKE IT READY TO BUILD

Prepare design in Hi-fidelity wireframes, responsive and handoff to developemnt.

Portfolio

Case Studies

// Insurance

HDI Seguros

In order to keep their competitive edge, HDI approached us to validate a novel product idea, develop the product and introduce it to the market.

// Marketplaces

Carvana

Carvana approached us to help them with optimizing and automation of their entire data collection and management process - from crawling to publishing cars.

// Marketplaces

Hipcamp

Hipcamp approached us to help them with understanding and fixing problems associated with user tracking, data quality, and data completeness.

GET IN TOUCH

Let’s scope your project together

Schedule a call with one of our team members 
to get a first evaluation of your project.

Frederik Hamann
Head of Service Delivery
Frederik Hamann

Client Feedback

"We experience the TrueNode x Symphony teams as groups of people thinking out of the box, looking left and right on how to solve and improve given tasks. They are very proactive and are eager in introducing improvements to create an even better product."
Engineering Director
Leading European Online Pharmacy
"We really enjoyed working with TrueNode. They helped us turn an idea into an MVP in just a few months."
Matteo Delbrück
CEO - Swiss Organic Partners
"Great performance."
Mario Albarran
CMO - HDI Mexico
"Since we partnered with TrueNode our tech staffing is really effortless. The talent is top-notch and their project management is on point - keep up that great work!"
Tobias Urban
CEO - W11 Network
Packages

Other Services

We offer all the digital services that add business value from end to end

UX Design

Discover your user, ideate your ideas and align your product with their needs

UI Design

Turn your sketches into prototypes, increase your existing product's usability and visual design

Branding

Develop a memorable brand to your business and connect with your customers

Due Diligence

Evaluate your product idea for risks and ensure that building it is a safe bet

Growth Hacking

Build your product’s growth into the product itself and increase your user acquisition and retention

eCommerce

Elevate the experience of your customers with flexible, composed and personalized platforms

Let's build great digital products together

    Can you help me discover the real problems my target audience faces and find solutions that they love?
    How do I make my current customers happier by making my product simpler, quicker and easier to use?
    Can you help me increase the rate of return and conversion of my website?