Due to a large influx of customers and business model expansion, Capsule approached us to help them refactor their existing code previously coupled to logic for one concrete healthcare software provider and develop a new abstraction layer in order to support multiple providers. We also put together a team of engineers to augment their existing back-end team and integrate a new customer management platform into the current pharmacy system. We designed and developed a module that communicates with the pharmacy system and external customer management platforms, as well as a React component integrated into the external CMS’s interface as an iframe, enabling Capsule agents to work and create various tasks for patients.